Problem Solving For Clients In English - Practical Example - The English Training Company

Problem Solving For Clients In English – Practical Example

My Top Tips – Problem Solving For Clients In English

Problem solving for clients in English and working in teams in English. 

​In companies more people are working in international teams and virtual teams. So being able to problem solve for clients in English is a useful skill to develop.

​Some client problems just keep coming back in different forms, so how can we get to the root of the problem?

​One quick technique for problem solving for clients in English is by the founder of Toyota Sakichi Toyoda, who invented the ‘5 Whys technique’. It is a simple and powerful way of quickly uncovering the root of a problem.

​How to use it? Start at the end result, for example your client is unhappy, and then work backwards towards the root cause of the problem, continually asking: “Why?” until the root cause of the problem becomes apparent.

​Ask simple, clear and direct questions to get the best results. If the problem is complex use another technique.

1. Why is our client, DITECH, unhappy?
  = Because we did not deliver our services on time.  
2. Why were we unable to meet the agreed-upon timeline or schedule for delivery?
= The job took much longer than we thought it would.
3. Why did it take so much longer?
= Because we underestimated the complexity of the job.
4. Why did we underestimate the complexity of the job?
= Because we made a quick estimate of the time needed to complete it, and did not list the individual stages needed to complete the project.
5. Why didn’t we do this?
= Because we were running behind on other projects. We clearly need to review our time estimation and specification procedures.


Meetings in English intro pack – more useful vocab for team meetings in English –


I hope this helps you with your professional English and in your professional career, Christopher!

The English Training Company – we help companies and professionals to become Advanced Business English Speakers and make their mark!


This post was written by Christopher Wright and published on 24th March 2019 under the categories: Fluency, Confidence and Motivation, Meeting In English Tips
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